Stop running incident video requests through email and shared drives.
Incident Clips gives security monitoring companies a branded portal for customer clip requests, incident packages, and expiring video access for police, insurance, and property managers — without Dropbox links or messy follow-ups.
7-day free trial · No credit card required
What is Incident Clips?
Incident Clips is incident video management software for security monitoring companies. It replaces ad-hoc email and shared-drive workflows with a branded customer portal for clip requests, packaged evidence for police and insurance, and time-limited access controls — without changing your existing cameras or VMS.
Who Incident Clips is for
Remote video monitoring companies
Operating dozens to hundreds of customer sites, fielding incident clip requests on a weekly basis.
Central station operators
Handling alarm verification and packaging post-event footage for customers, police, and insurance.
Guard and patrol service companies
Filing police reports against incident footage and sharing evidence with property managers.
Multi-site security teams
Managing footage across many properties and answering recurring requests from tenants and adjusters.
The current workflow
If this sounds familiar, you're not alone.
- Customers email after an incident asking for footage.
- Your team searches the VMS, exports, trims, uploads, and sends video manually.
- Clips go out through Drive, Dropbox, or email attachments.
- Police, insurance, property managers, and tenants all need different access.
- Links need to expire, but you still need a record of what was shared.
- Customers keep calling for updates because there's no portal to check.
Incident Clips replaces the ad-hoc flow with a branded portal, packaged evidence, and access controls that survive an audit.
Centralized Incident Management
Every customer site, every clip, every request in one dashboard. No more digging through shared drives or chasing down which tech exported what.
Video Uploading & Processing
Drag, drop, and your footage is processed for fast streaming and clean editing — no encoding setup, no waiting on local exports.
Customer Clip Requests
Your customers submit requests with the time range and camera they need. Your team responds inside the portal — no inbox archeology.
Clips and Still Frames
Trim clips and pull stills directly from incident footage. Bundle them into packages for sharing with police, insurance, or property managers.
Incident Packages
Group clips, stills, and notes into a single case file. Share it once, with one link, with the access controls you set.
Incident Viewer
Recipients enter an access code to view your package. No accounts to create, no downloads required, no public file links.
Customer Management
One dashboard for every customer site
Manage customer details, sites, and incident footage in one place. Upload, edit, deactivate, and track every clip request without losing context between tools.
White Label
Your brand on every customer touchpoint
White-label the customer portal and the viewer your end-customers see. Custom domain, your logo, your colors, your email templates — so your service looks as professional as it is.
Customer self-service
Stop being the bottleneck for every clip request
Let customers request clips, view packages, generate their own derivative clips and stills, and assemble case files for police and insurance — all inside the viewer you white-labeled.
Clips and packages
Turn raw footage into shareable case files.
Trim clips, capture stills, and assemble incident packages your customers can hand off to police, insurance, or property managers — with the access controls you set.
High-Quality Video Processing
Video uploads and clips are processed and optimally streamed based on device type and network speed for the best viewing experience.
Video Clipping
Intuitive start/stop video clipping for quick and easy clip creation. Clips are instantly processed to be viewed, clipped further, or shared with secure links.
Incident Viewer Packages
Combined clips to create code-accessible packages to create robust incident case files. Packages can be downloaded and shared with secure links.
Sharing without losing control
Every link you send is gated, time-boxed, and tracked.
Designed for footage you can't afford to lose track of.
Access-code protected viewer
Recipients enter a code; no public URLs.
Expiring package links
Set links to expire on a date, after N views, or after a usage window.
Use-count limits
Cap how many times a package can be opened.
Package deactivation
Revoke access on any package, any time.
Activity history
See when each package was opened and by which recipient.
Optional download permissions
Decide per-package whether evidence can be downloaded or stream-only.
Customer/site isolation
Each customer only sees their own sites; staff roles control what your team can see.
Stop firefighting clip requests
Run incident video like the rest of your security operation.
7-day free trial. No credit card. Set up your first customer site in under 15 minutes.