Every request pulls an operator off the desk — fielding the email, exporting from the VMS, chasing Dropbox links and USB drives. Incident Clips handles it in minutes, end to end.
Your customer calls. They need clips from Tuesday at 2:47am. An operator stops monitoring and starts couriering: VMS exports, Dropbox links, email threads, and — somehow, still — USB drives in the mail. Half the requests aren't even things you can pull. Multiply that by every site, every week, and you're paying monitoring wages for delivery work.
Your operators were hired to monitor — not to run a courier desk.
There's a better wayIncidentClips is the clip layer that sits on top of whatever VMS and automation stack you already run. We don't replace Sureview, IMMIX, DW Spectrum, or Camect — we finish the job they don't: getting footage into your customer's hands without eating your operators' day.
“We finish the last mile your VMS doesn't.”
— INCIDENT CLIPS
// The Evidence Workflow · Completed
// 01 · CAPTURE
YOUR VMS STACK
captures footage. operators monitor. but the customer never sees it.
// 02 · Package · Gate · Log
Packaged · Gated · Logged
Trim. Stack. Watermark. Add chain-of-custody. One passcode-protected link.
The Missing Layer
// 03 · DELIVER
YOUR CUSTOMER
needs evidence. needs it now. needs a record of what was shared.
We work with your stack · never replaces it
DWG · PLAN-04 · REV F
FIG. 04 · REQUEST → DELIVERY
SCALE 1 : 1
YOUR CUSTOMER SUBMITS A REQUEST FROM THEIR OWN ACCOUNT.
Date, time, site, what happened. Requests that don't make sense — wrong dates, footage you don't have, things you don't do — are screened out by AI before they ever reach an operator.
YOU BUILD THE PACKAGE INSIDE INCIDENTCLIPS.
Trim additional clips from the uploaded footage, pull still images, generate AI incident summaries, add operator notes. Everything in one place.
THEY SHARE ONE PASSCODE-PROTECTED LINK
with police, insurance, and legal. Recipients watch in HD right in the browser or download the originals. You see when it's opened, and by whom.
FIG. 05 · Package Topology
SEAL · ACTIVE
Your customers submit and track requests themselves, on their own account.
PIN 01
Unsupported or off-base requests are flagged and answered automatically — operators only see requests they can actually fulfill.
PIN 02
Extract additional clips and still frames from any uploaded video without leaving the package.
PIN 03
LOT-B · 2026-05-26 · 02:47
A written narrative drafted from the footage; your operator reviews instead of writing from scratch.
PIN 04
Every package is gated, HD-streamable in the browser, and downloadable as originals.
PIN 05
See when each recipient opened the package.
PIN 06
~5 minutes from request to a shareable link — the package goes out before the customer thinks to call back.
OUTCOME · LOGGEDThe ~30 minutes a day your team spent couriering footage — about $300 a month in operator time — goes back to watching cameras, the work you actually charge for.
OUTCOME · LOGGEDCustomers submit and track requests themselves, and the nonsense requests never reach an operator. Your phones get quiet.
OUTCOME · LOGGEDNo more bespoke FTP shares, per-customer Dropbox folders, or USB sticks in the mail.
OUTCOME · LOGGEDCustomers see your name on the portal, the package, and the share link — not a generic file host.
OUTCOME · LOGGEDEvery package passcode-gated, every open logged, every recipient timestamped.
OUTCOME · LOGGED// Baseline · a modest operation — even at this scale, the waste is obvious
The old way doesn't send an invoice, but you pay it every month: operator hours spent couriering footage, customers wondering why delivery takes days, attachments that bounce and get re-sent. Eventually, someone notices.
IncidentClips is being built with monitoring companies during early access. Everything on this page is the workflow you'd live in every day — not theoretical features.
Sits on top of your VMS — your operators don't change tools.
Customers see your name on every portal, package, and share link.
Passcode-gated, expirable, watermarked, with delivery receipts on every open.
Working with a small set of monitoring companies through early access. Pricing and integration support negotiated directly.
Good. IncidentClips works alongside them. Upload the clip to IncidentClips, make additional clips and stills if you want, and share the secure package link with your customer — no workflow change for operators.
The VMS gives you a file. We give you a shareable, branded incident package link that your customer can actually hand to law enforcement and insurance adjusters — and a record of what was sent.
Most monitoring companies are sending their first package within the same day.
That's why requests are screened before they reach an operator. AI checks each one against what you actually have and do — wrong dates, missing cameras, out-of-scope asks get answered automatically, so your team only touches real work.
