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Good. IncidentClips works alongside them. Upload the clip to IncidentClips, make additional clips and stills if you want, and share the secure package link with your customer — no workflow change for operators.
Today, IncidentClips accepts drag-drop uploads of clips exported from any VMS — Sureview, IMMIX, DW Spectrum, Camect, Eagle Eye, Avigilon, Verkada, or anything else. Native bridges that pull directly from your VMS are on the roadmap.
The VMS gives you a file. We give you a shareable, branded incident package link your customer can hand to law enforcement and insurance adjusters — and a record of what was sent.
Most monitoring companies are sending their first package within the same day.
Every clip carries an immutable hash, signer identity, timestamp, and watermarked source. Every download/view event is logged and exportable as a PDF audit trail.
Infrastructure runs on SOC2-compliant providers. TLS in transit, encrypted at rest, role-scoped access, per-org data isolation. SOC2 Type II for IncidentClips itself and a BAA are on the roadmap — talk to us about your specific compliance needs.
Clips and stills are stored in Supabase Storage, with object-level access policies that isolate each organization's data via row-level security. Originals are never co-mingled across customers.
Default 90 days for clips, indefinite for incident packages and audit logs. Retention windows are configurable per customer at the plan level.
Yes — original-resolution downloads are toggleable per package, with watermarking and download-event logging. Default is view-only with timed expiry.
No. Recipients open the package link, optionally enter a one-time code sent to their email, and view. Zero friction for the end customer.
Yes. Logo, color, domain (packages.yourbrand.com), and email sender are all configurable. Recipients see your brand, never ours.
Per monitoring-company seat plus a fair-use package volume. No per-camera tax. Volume tiers kick in past 250 packages/mo — talk to us for transparent pricing.
Send a one-line note. A real human (usually the founder) replies within one business day.